Dealing with Aba therapy site

I was told not to bring my grandson any earlier than his 9am time because insurance will not pay his tech until 9am . We get him there like 850-855am. There is a small waiting area . If the door is open to the back therapy area I usually take him in the gym until his tech gets there . I was told not to do this this morning because Colton doesn’t have gym first thing in morning . I told his aba therapist maybe if the door is kept closed it would help . She agreed and said these adults are worst than these 3 yrs olds. He starts to meltdown as soon as we take the exit to his aba . He never was this way going to Aba . He’s had changes with his techs over time . I like his Aba therapist and she is available when we need her . He got his aac device yesterday and his tech told me
His speech therapist put instructions in his bag . No instructions were
Sent home so I figured it out . Aba therapist said you’re kidding me . I’m
Not getting good vibes from this place . He’s been going there about 2 years and it was never like this .